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The Benefits of Using a Staffing Agency for the Hospitality Industry

Image of a waiter typing an order into a POS system.

As someone who has worked in the bar, restaurant, and hotel industry, I know firsthand how challenging it can be to find and retain quality employees. This is where working with a staffing agency can make all the difference.


Here are some specific benefits of using a staffing agency for the hospitality industry:

Increased Efficiency

The hiring process can be time-consuming and overwhelming. When you work with a staffing agency, they handle the recruitment, screening, and placement processes on your behalf. This frees up your time to focus on other tasks that need your attention. A survey by the National Restaurant Association found that 67% of restaurant industry operators use staffing agencies for this reason.

Access to a Larger Talent Pool

Staffing agencies have access to a wider pool of applicants, including those who may not be actively seeking a job. According to the same National Restaurant Association survey, 79% of restaurant operators report that staffing agencies provide access to a wider pool of applicants. This means you have a better chance of finding quality employees who are a good fit for your business.

Reduced Hiring Costs

Hiring a new employee can be expensive, especially when you consider the cost of advertising, interviewing, and onboarding. When you work with a staffing agency, they handle all of these costs, which can save you money in the long run. According to the Society for Human Resource Management, the average cost-per-hire for the hospitality industry is $3,000.

Improved Retention Rates

Retaining good employees is crucial to the success of any business. But it is no secret that in the hospitality industry, turnover rates are notoriously high. Staffing agencies can help you find quality employees who are a good fit for your business, in turn increasing your retention rates. A study by the American Staffing Association found that employees staffed by staffing agencies stay with their employer 76% of the time, compared to only 48% for direct-hire employees.

Flexibility in Staffing

The hospitality industry is known for its fluctuations in staffing needs. Staffing agencies can provide the flexibility you need to meet these changing demands. Whether you need additional staff to handle a busy season or want to scale back during slower periods, staffing agencies can quickly provide the staff you need to keep your business running smoothly.


- "Restaurant Industry Factbook 2019." National Restaurant Association, 2019.

- "2017 Hospitality Hiring Report." Society for Human Resource Management, 2017.

- "Staffing Employee Survey." American Staffing Association, 2019.


Marc LaPierre is a 10-year veteran of the food and hospitality industry, Certified Staffing Professional, and CEO/Founder of Clock’d + SEEN. From cooking in James Beard award-winning kitchens to opening and managing a nightclub in Mexico, he worked every job in the industry. Today he connects professionals looking to advance their careers with clients eager to find an all-star team.


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